How can we help?

Sign up as a Carrier, Broker or Shipper. Carriers and brokers enter their MC number, which we verify with FMCSA; shippers enter company details. Drivers are added by their carrier — see pairing a driver's phone.

Every business account is reviewed by our team — authority, and insurance where it applies — usually within one business day. You'll get an email when it's ready. If it's been longer, email support from your sign-up address with your MC number.

Use Forgot password for a reset link. Still locked out? Email support from the address on your account.

On the web: Settings → Profile and Settings → Notifications. In the app: Account → Settings. Company name and MC come from your FMCSA record; email us if they're wrong.

On the web: Settings → Account & security → Delete account. In the app: Account → Settings → Security. Or by email. What is deleted and what we must keep is on the account deletion page.

Open the board and pick Truckload, Drayage or Intermodal. Filter by origin, destination, radius, equipment, pickup window and minimum rate. Save a search to get alerts when a matching load is posted.

Boards are sold per lane. A locked lane isn't on your plan — Settings → Billing & plan shows which lanes you have and how to add one. If you're on a team, your admin manages the plan.

On a load you can bid your rate, or book at the posted rate where the poster allows it. When a broker or shipper accepts, the load becomes a booking and both sides are notified.

Use Post Load: origin, destination, pickup and delivery windows, equipment, weight and rate. Edit or withdraw it any time from your posted loads. Posting volume depends on your plan.

From Trucks, post a truck with its equipment, location and the window it's available. Brokers and shippers see it in capacity search and can reach you directly.

Brokers price lanes in Lane RFPs — add lanes, run the rate calculator, export. Shippers source lanes in Lane sourcing: post lanes, collect carrier bids, benchmark and award. Both are in the app as well.

In Drivers, add the driver and you'll get an 8-digit pairing code. The driver signs in to the FreightHub app, taps Not paired · Enter code on the Account tab, and enters it. Codes are single-use and expire, so mint a fresh one if it's been a while. The pairing survives sign-out.

Open the booked load and choose Assign driver. FreightHub checks hours of service first: a driver inside the 10-hour rest window is refused, with Dispatch anyway available where the rule allows an override. The driver gets the load on their Trips board and can accept or decline.

When the driver taps Start trip, their location is shared with their carrier's dispatch and the broker or shipper who posted the load, until proof of delivery. It keeps running while the phone is locked — Android shows a notification the whole time — stops automatically at delivery, and the route driven stays on the load afterwards.

Check the trip card in the app: it says whether sharing is on and whether location is set to While using (works) or Always (most reliable). Out of signal, fixes queue on the phone and upload when it reconnects. If sharing was never started, the driver needs to tap Start trip.

At delivery, open the trip and tap Capture POD: up to six photos of the signed paperwork plus the receiver's name. It's stored with the load and visible to the carrier and the broker right away.

We query the LA/LB terminals plus PierPass. A container still on the inbound vessel can take a few hours after discharge to appear. Check the number (four letters, seven digits), wait an hour and try again, or check directly with the terminal.

Verdicts come from the latest terminal data, cached for ten minutes. Pull to refresh. If the terminal portal still disagrees, email us the container number and a screenshot of the portal and we'll investigate.

iOS: Settings → Notifications → FreightHub → Allow. Android: Settings → Apps → FreightHub → Notifications. We notify you when something you follow changes — a tracked container, a load dispatched to you, a reply from support. Focus and Do Not Disturb silence them. Every alert also lands in the in-app feed under the bell.

Yes — Intermodal in Track & Trace follows the container onto rail with the railroad's ETA. Track & Trace is available on every account type.

Pools bill a daily charge once a chassis is out past its free days, and their invoices arrive weeks later. Chassis & per-diem (in the Track & Trace account menu, part of Track & Trace Pro) keeps your own ledger: log each out-gate, and cost accrues by port-local business day using your pool's rate card, free days and tiers. Drivers close the clock from the app — after delivery, tap Chassis returned on the trip. Import the pool's invoice and the audit flags overbilled days, wrong tiers and duplicates so you can dispute them with evidence.

Carriers, brokers and shippers can start a 14-day trial of the load board when they sign up, and carriers who run drayage only use the drayage board free. Settings → Billing & plan shows your plan and trial status.

Settings → Billing & plan → Manage billing & invoices opens the billing portal. Cancelling takes effect at the end of the period you've paid for; access continues until then.

Don't check out again — you'd be charged twice. Activation usually lands within a few minutes; reload the page. If it's still inactive, email support with your Stripe receipt and we'll finish it by hand.

Settings → Billing & plan → Manage billing & invoices — every invoice and receipt, ready to download.

The account owner invites colleagues by email, and they share the company's plan and lanes. The number of seats depends on your plan, and the owner manages billing.

Only what the marketplace needs. Posted loads and trucks are visible to the other side; a poster's contact details are shown to accounts on a paid plan; container numbers on drayage moves can stay held until they're released to the carrier; and a driver's location goes only to their carrier and the broker or shipper on that load, and only during a trip. We don't sell data. Details in the Privacy Policy.

Every carrier and broker MC number is checked with FMCSA when the account is created, and every business account is reviewed by our team before it can use the board. When a carrier books a load, we check the MC with FMCSA again: a carrier that isn't authorized to operate, has an Unsatisfactory or Conditional safety rating, or has no active insurance on a live authority can't book. Each booking also gets a fraud score that combines the FMCSA record, how the account behaves and past fraud reports, and a high-risk score blocks the booking. If a booking was refused and you think it's wrong, email support from your account address with your MC number.

Email security@bafastfreight.com. Please don't post details publicly until we've had a chance to fix it.

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