Dispatch & drivers
Pairing phones, assigning loads, tracking and proof of delivery.
How do I pair a driver's phone?
In Drivers, add the driver and you'll get an 8-digit pairing code. The driver signs in to the FreightHub app, taps Not paired · Enter code on the Account tab, and enters it. Codes are single-use and expire, so mint a fresh one if it's been a while. The pairing survives sign-out.
Open as a pageHow do I dispatch a booked load to a driver?
Open the booked load and choose Assign driver. FreightHub checks hours of service first: a driver inside the 10-hour rest window is refused, with Dispatch anyway available where the rule allows an override. The driver gets the load on their Trips board and can accept or decline.
Open as a pageHow does live tracking work?
When the driver taps Start trip, their location is shared with their carrier's dispatch and the broker or shipper who posted the load, until proof of delivery. It keeps running while the phone is locked — Android shows a notification the whole time — stops automatically at delivery, and the route driven stays on the load afterwards.
Open as a pageThe driver's location isn't updating
Check the trip card in the app: it says whether sharing is on and whether location is set to While using (works) or Always (most reliable). Out of signal, fixes queue on the phone and upload when it reconnects. If sharing was never started, the driver needs to tap Start trip.
Open as a pageHow do drivers submit proof of delivery?
At delivery, open the trip and tap Capture POD: up to six photos of the signed paperwork plus the receiver's name. It's stored with the load and visible to the carrier and the broker right away.
Open as a pageTalk to a person.
Start a conversation from inside the app — the assistant answers common questions instantly and hands you to our team the moment you ask, with your account already in front of them.
- Email replies
- Within one business day
- Security
- security@bafastfreight.com