Getting started & your account
Sign-up, approval, sign-in and settings.
How do I create an account?
Sign up as a Carrier, Broker or Shipper. Carriers and brokers enter their MC number, which we verify with FMCSA; shippers enter company details. Drivers are added by their carrier — see pairing a driver's phone.
Open as a pageMy account is pending approval — what now?
Every business account is reviewed by our team — authority, and insurance where it applies — usually within one business day. You'll get an email when it's ready. If it's been longer, email support from your sign-up address with your MC number.
Open as a pageI can't sign in, or I forgot my password
Use Forgot password for a reset link. Still locked out? Email support from the address on your account.
Open as a pageWhere do I change my company details, email or notifications?
On the web: Settings → Profile and Settings → Notifications. In the app: Account → Settings. Company name and MC come from your FMCSA record; email us if they're wrong.
Open as a pageHow do I delete my account?
On the web: Settings → Account & security → Delete account. In the app: Account → Settings → Security. Or by email. What is deleted and what we must keep is on the account deletion page.
Open as a pageTalk to a person.
Start a conversation from inside the app — the assistant answers common questions instantly and hands you to our team the moment you ask, with your account already in front of them.
- Email replies
- Within one business day
- Security
- security@bafastfreight.com