Billing & plans
Trials, upgrades, invoices and teams.
Is there a free trial?
Carriers, brokers and shippers can start a 14-day trial of the load board when they sign up, and carriers who run drayage only use the drayage board free. Settings → Billing & plan shows your plan and trial status.
Open as a pageHow do I upgrade, change or cancel my plan?
Settings → Billing & plan → Manage billing & invoices opens the billing portal. Cancelling takes effect at the end of the period you've paid for; access continues until then.
Open as a pageI paid but my plan didn't activate
Don't check out again — you'd be charged twice. Activation usually lands within a few minutes; reload the page. If it's still inactive, email support with your Stripe receipt and we'll finish it by hand.
Open as a pageWhere are my invoices?
Settings → Billing & plan → Manage billing & invoices — every invoice and receipt, ready to download.
Open as a pageHow do team seats work?
The account owner invites colleagues by email, and they share the company's plan and lanes. The number of seats depends on your plan, and the owner manages billing.
Open as a pageTalk to a person.
Start a conversation from inside the app — the assistant answers common questions instantly and hands you to our team the moment you ask, with your account already in front of them.
- Email replies
- Within one business day
- Security
- security@bafastfreight.com