Security, privacy & data
Who sees what, how we screen for fraud, and how to reach us.
Is my data visible to other users?
Only what the marketplace needs. Posted loads and trucks are visible to the other side; a poster's contact details are shown to accounts on a paid plan; container numbers on drayage moves can stay held until they're released to the carrier; and a driver's location goes only to their carrier and the broker or shipper on that load, and only during a trip. We don't sell data. Details in the Privacy Policy.
Open as a pageHow does FreightHub screen for fraud?
Every carrier and broker MC number is checked with FMCSA when the account is created, and every business account is reviewed by our team before it can use the board. When a carrier books a load, we check the MC with FMCSA again: a carrier that isn't authorized to operate, has an Unsatisfactory or Conditional safety rating, or has no active insurance on a live authority can't book. Each booking also gets a fraud score that combines the FMCSA record, how the account behaves and past fraud reports, and a high-risk score blocks the booking. If a booking was refused and you think it's wrong, email support from your account address with your MC number.
Open as a pageHow do I report a security issue?
Email security@bafastfreight.com. Please don't post details publicly until we've had a chance to fix it.
Open as a pageWhere are your terms, privacy policy and cookie settings?
Terms of Service, Privacy Policy, and cookie preferences — also in the footer of every page.
Open as a pageTalk to a person.
Start a conversation from inside the app — the assistant answers common questions instantly and hands you to our team the moment you ask, with your account already in front of them.
- Email replies
- Within one business day
- Security
- security@bafastfreight.com